Hayley & Lucas

added 15th September 2011

We're pleased to let you know that we have finally joined Twitter! That's right, we've caught the bug. It's top of our bookmarks in the office, at home, and we're even on the app on our phones.

You can find us at twitter.com/keepcalmgallery or by clicking here. If you'd like to follow us you'll be the first to hear about new releases and what we're working on at Keep Calm Gallery. Just to warn you, we also tweet pictures of our cats, Sunday lunches, and other odds and ends that we get up to when out of the office.

So please do follow us at twitter.com/keepcalmgallery if any of this would be of interest to you!

As you might gather we've not been the best at updating the Keep Calm Gallery blog over the years. As a result we'll be retiring from posting here, instead focusing on Twitter as a more suitable way of keeping you up to date with what's new in our world.

Thanks as ever for your support!

Lucas & Hayley

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added 8th July 2011

Hello all, just a quick post to let you know that we are home from our honeymoon. We had the most amazing wedding and month long trip, but it's great to be home and back in the swing of things! We're really psyched about all of the new projects we are currently working on!

We also want to say a huge thank you to Jane (Hayley's mum) for looking after everything for us while we were away. She did a fantastic job!

We'll be back soon with new releases and will also be sharing some of our wedding photos!
 
All the best,

Hayley & Lucas

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added 25th May 2011

Hello everyone

Just a quick post to let you know that Hayley and I are getting married this Saturday, the 28th of May and will be jetting off on our honeymoon (volcano permitting!) shortly after! We'll be posting some snaps of the big day when we return at the beginning of July. Until then, here's a little sneak peak at one of the projects we have been working on for our wedding. We've had a lot of fun making all sorts of bits and pieces for the day and are really looking forward to seeing how it all turns out!

Thanks to all for your continued support, we are excited about officially becoming a family run business! We'll be back again in July with lots of new goodies for you.

In the meantime we would like to welcome Hayley's mum Jane, who will be helping to send orders while we are away on honeymoon. Please find details below of how shipping times and customer service will be affected while we are away.

Order processing and shipping times

It will not be possible for orders to be dispatched daily from May 26th 2011 until July 4th 2011. Jane will be packing and dispatching orders three days a week. However during busy periods it may take two to five working days for your order to be dispatched.

You will receive an email to notify you when your order has been dispatched. Once your order has been dispatched estimated delivery times are as follows.

Deliveries within the UK: 1 to 3 working days.

Deliveries to Europe: 5 to 10 working days.

Deliveries to the rest of the World: 7 to 14 working days.

Please note these delivery times are Royal Mail's recommendation only and are not guaranteed by Royal Mail. If you are in the UK please allow up to 14 working days for delivery. If you are outside of the UK please allow up to 30 working days for delivery.

Emails and enquiries

The answers to many questions can be found on our Help page. Please click here to view the Help page. If you have a question we recommend checking here first as Jane will not have access to email at all times.

If you cannot find an answer to your question please feel free to email us at hello@keepcalmgallery.com. If you send an email to this address you will automatically be sent an out of office email in reply. Jane will respond to urgent emails if possible. If it is not possible for Jane to help with your query or to respond to your email we will get back to you as soon as possible after we return to the office on July 4th.

Please note it will not be possible for us to answer phone calls until the week commencing July 4th.

Availability of products and services

We aim for the disruption to service at Keep Calm Gallery to be minimal during the time in which we are away. However we will be temporarily unable to provide some products and services as detailed below.

Frames: It will not be possible to purchase frames or framed prints during this time. If you would like to be notified when frames are available to purchase again in July please email us at hello@keepcalmgallery.com requesting to be notified. We will contact you as soon possible after July 4th.

Express delivery: It will not be possible to select express delivery services during this time. In out absence the 'Next working day Special Delivery' and 'Courier service' shipping options will be temporarily disabled. Our standard First Class (for UK orders) and Airmail (for international orders) will be the default shipping options in the checkout.

Refunds and exchanges: We will not be able to process refunds or exchanges during this time. If you would like to return an order or exchange an item please email us at hello@keepcalmgallery.com with details of the refund or exchange that you would like to receive. We will get back to you as soon as possible after we return to the office on July 4th. Apologies for any inconvenience caused.

Wholesale customers

Existing wholesale customers:

As detailed in the email updates sent last month, we will not be able to ship wholesale orders from May 20th until the week commencing July 4th. You will still be able to log into your wholesale account and place orders through our online checkout, and you are welcome to submit orders by email. If you do place an order between May 20th and July 4th we contact you as soon as possible after we return to the office on July 4th. We will ship your order as soon as possible after July 4th.

New wholesale customers:

If you are interested in opening a Keep Calm Gallery wholesale account please click here to complete our online account registration. We will not be able to activate your wholesale account during this time. We will get back to you as soon as possible after we return to the office on July 4th.

Thank you

Thank you once again for visiting Keep Calm Gallery. We appreciate your understanding during this time. Whilst we have done our best to keep any disruption to a minimum, we would like to apologise for any inconvenience caused.

We will be putting extra hours in when we return on July 4th to ensure that normal procedures and timescales for sending packages are resumed as soon as possible.

We will have lots of lovely new additions to show you when we return. If you would like to be the first to hear about new releases please sign up to our newsletter by completing the newsletter sign-up at the bottom of this page.

Best wishes,

Lucas, Hayley & Jane.

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added 20th April 2011

Lately we have realised that (a) we don't update our blog nearly enough and (b) that although we tell you all about our new print releases we don't tell you very much at all about the people behind Keep Calm Gallery.

We are hoping to change this starting here, so hello! We are Hayley & Lucas, and we started Keep Calm Gallery over four years ago now from a very little room in our University halls in Birmingham. We've been a couple for six years and live and work together 24-7, and we still rather like each other! So much so in fact that we are getting married in May this year! (the picture below is from our engagement shoot with the lovely and super talented Lisa Devlin (check out her wonderful photography at www.devlinphotos.co.uk).

Since the beginning it has just been the two of us running the site (with help from Hayley's mum when things get super busy) which is nice although a little quiet at times. It would be nice to speak to another human during the day so we do look forward to the days when we have super cool people to work with us and take some of the load off! For now though it's just the two of us (and our two amazing cats at home) and we work from our little office in South East London, surrounded by lots of these postal tubes!

We're super busy at the moment preparing for our wedding on May 28th and trying to finish off some projects by the time we go away on our honeymoon. We are being very naughty and taking a month off for our honeymoon and can hardly wait! Fear not though, Keep Calm Gallery won't come to a standstill while we are away, Hayley's lovely mum is coming in a few days a week to post orders and keep things running in our absence.

More details on what's happening while we are away will be announced on the website soon. We'll leave you today with a photo of one our honeymoon destinations, we can't wait!

Hayley & Lucas x

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added 18th March 2010

A little over a month ago I popped the question to Hayley, next to a tree in St James' Park, London. Luckily she said yes, and now we are happily engaged! As a result Keep Calm Gallery will soon officially become a family business!

We've been together for five years now, and working together for just over three. We feel very lucky to be able to work together everyday doing something we love, without becoming sick of the sight of each other!

Thanks everyone for your continued support!

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